Adrian Barnes

As an IT Project Delivery Director, I am responsible for overseeing complex technology implementations and transformations across multiple public sector departments. I lead teams of delivery managers, project managers, business analysts, and developers to deliver innovative solutions on time and on budget. Through strong communication, detailed planning and rigorous business change management, I keep projects running seamlessly even during hectic times.

In my spare time, I enjoy the creative process of designing and building websites and run a (very) small Web Design side business.

CORE SKILLS

Project Management

Directly leads multiple large, complex IT projects from initiation through closure. Experienced across full project life cycle and phases.

Leadership

Strong track record of leading diverse, enterprise teams, developing top talent, resolving conflicts, and driving accountability.

Technical Expertise

In-depth knowledge of common IT systems/technologies and strong understanding of development methodologies like Agile, DevOps, etc.

Vendor/Supplier Management

Successfully establishing and overseeing relationships with third-party partners and technology providers.

Change Management

Proven skills in organizational change leadership including training, communication, adoption planning, and benefits tracking.

Budget/Schedule Management

History of on-time, on-budget delivery through resource planning, risk mitigation, variance identification, and corrective action.

Stakeholder Engagement

Experience engaging executive sponsors, end users, and other project stakeholders to understand needs, manage expectations, and gain support.

Process Improvement

Continuous enhancement of project delivery frameworks, standards, tools, and metrics to achieve results.

Resume

IT Project Delivery Director

22+ Years in Information Technology
20+ Years Leading People
14+ Years Managing Projects

13+ Years Managing Support Teams
7+ Years in IT Director Roles
Private / Public Sector Experience

PROFILE

Proven, results-oriented, versatile IT Leader who has successfully led bimodal (delivery and support) teams in delivering/supporting multi-million-dollar systems by fostering collaborative, productive workplace culture. Proactive, hard-working, and collaborative; works closely with business and technology stakeholders. Articulate; combines strong business acumen with the ability to effectively solve business problems with technology solutions. Thrives on challenge and works effectively with all levels of organization; effectively responds to challenges with confidence, innovation, and focus.

Experience

Mar 2018 - Present
OCIO, Government of Newfoundland & Labrador

Director, Project Delivery / Director, Corporate Services & Projects

  • Oversee the delivery of large-scale technology projects supporting critical government services and initiatives
  • Direct teams of delivery managers, project managers, business analysts, developers, testers and contractors to implement solutions on time and on budget
  • Work closely with executive stakeholders and program leaders to align technology projects with strategic priorities
  • Develop comprehensive project plans including scope, schedule, budget, resources, risks and governance
  • Implement Agile and DevOps methodologies to streamline delivery through continuous integration and automated testing
  • Lead organizational change efforts to drive user adoption and ensure project benefits are fully realized
  • Optimize delivery processes through standardized frameworks, tools and project management best practices
  • Manage third-party vendors and procurements to supplement internal project resources
  • Collaborate across government agencies and departments on strategic technology roadmaps
  • Report on project performance metrics, manage issues and conduct post-implementation reviews to maximize ROI
  • Stay up to date on emerging technologies like cloud, data analytics, artificial intelligence, and digital services to transform IT delivery
Nov, 2015 - Feb, 2018
OCIO, Government of Newfoundland & Labrador

Director, Enterprise Architecture & Project Management Office

  • Lead the PMO function to strategically manage the organization's project portfolio and ensure projects are aligned to strategic goals
  • Oversee enterprise architecture efforts to establish IT standards, roadmaps and governance across the organization
  • Develop and maintain the enterprise architecture framework, methods and tools to direct technology decisions
  • Define architecture for shared services, platforms and applications
  • Manage planning, design and delivery of technology projects supporting mission systems and operations
  • Establish policies and best practices for application development, data management, security and cloud strategies
  • Provide guidance and enforcement of IT investment planning, project quality gates and portfolio reporting
  • Advise executive leadership on technology strategy, portfolio prioritization and multi-year investment roadmaps
  • Ensure security, interoperability and accessibility of systems
Jan, 2013 - Oct, 2015
OCIO, Government of Newfoundland & Labrador

Project Oversight Coordinator

  • Coordinate project delivery oversight activities and reporting for a $20M child welfare system replacement project
  • Develop oversight plans, manage stakeholder expectations and maintain transparency on project progress
  • Facilitate steering committee and other governance meetings, track action items and ensure issues are addressed
  • Monitor project schedules, budgets, deliverables and contractual obligations through earned value analysis
  • Review work products, deliverables and test artifacts for quality and compliance with requirements
  • Conduct document reviews, system demos and attend key project milestones to assess performance
  • Identify and manage project risks, issues, decisions and change requests through approved processes
  • Produce monthly reports on project status for executive leadership
  • Coordinate stakeholder communications and contribute to project documentation library for audits
Mar, 2009 - Dec, 2012
OCIO, Government of Newfoundland & Labrador

Delivery Manager

  • Oversee a diverse portfolio of 5 - 10 concurrent projects ranging from $500k to $5M in size
  • Work closely with business stakeholders to understand requirements and align project objectives
  • Align standardized project management framework, tools and processes across portfolio
  • Monitor project progress, risks, issues and interdependencies through centralized dashboards
  • Conduct portfolio reviews to track KPIs, resource utilization, budgets and coordinate resource planning
  • Prioritize and sequence projects to maximize return on investment and minimize disruptions
  • Manage and motivate project teams of project managers, business analysts, and developers
  • Lead project and portfolio reporting for executive leadership
  • Identify process improvement opportunities and coach project managers to strengthen capabilities
  • Develop statement of works, oversee vendor selection and procurement activities
  • Facilitate project handoffs, closures and benefits realization reviews to ensure business value
  • Evaluate emerging technologies and tools to continuously enhance delivery practices
Jun, 2003 - Feb, 2009
xwave / Bell Aliant

Service Desk Operations Manager

  • Managed a team of 75+service desk analysts providing IT support to over 30,000 end users across various private and public sector clients
  • Oversaw daily operations and continuity of the ITIL-aligned service desk function, ensuring SLAs were consistently met
  • Remotely supervised 40+ analysts based in another province, utilizing collaboration tools for effective communication
  • Implemented standardized processes, procedures, scripts and knowledge articles aligned with best practices
  • Maintained overall service desk KPIs through metrics reporting, continuous improvement initiatives and training programs
  • Ensured proper triaging, ticketing, tracking and resolution of all support requests via ITSM platform
  • Performed quality assurance checks, coaching and performance management for direct and remote reports
  • Liaised regularly with clients to understand evolving business needs and enhance customer support experience
  • Managed vendor relationships, monitored outsourced services quality and coordinated escalations
  • Led projects to roll out new self-help capabilities, automations and workspace tools for improved analyst productivity
Dec, 2001 - May, 2003
xwave

Service Desk Knowledge Manager

  • Responsible for building and maintaining an electronic knowledge base containing procedural articles, knowledge packs and visual guides
  • Curated, categorized and optimized content for easy analyst access to resolve customer issues efficiently
  • Trained new service desk analysts by developing comprehensive onboarding program and refresher courses
  • Conducted knowledge reviews and gap analyses to identify additional content needs and update outdated material
  • Partnered with sales team during client pursuits by presenting service desk capabilities and user experience overviews
  • Provided subject matter expertise during the setup and transition of new clients into service desk operations
  • Collaborated with support teams, clients and developers to maintain accurate and current technical documentation
  • Promoted effective knowledge sharing culture through communities, training and recognition programs for analysts

EDUCATION

1999 - 2000
New Brunswick Community College

Business Information Technology Specialist

1994 - 1996
RCC Institute of Technology

Electronic Engineering Technologist

Certifications

  • Public Sector Leadership & Management Development (Gardiner Center)
  • ITIL

Volunteer Work

Proficiencies

Audit & Compliance

80%

Briefing Notes

90%

Budget Management

90%

Business Change Management

90%

Business Strategy

90%

Client Relationship Management

90%

Continuous Improvement

90%

Contract Negotiation

90%

DevOps

85%

IT Procurement

95%

Project & Program Delivery

90%

Technology Roadmaps

90%

Risk Management

90%

Stakeholder Engagement

90%

Vendor/Supplier Management

90%

Workload Management

90%

Side Hustle

Amateur Web Designer

While my primary career is in IT Project Delivery, I have enjoyed dabbling in Web Design as a side passion and business over the last 20+ years. I offer quality, affordable web design services targeted mainly at small local businesses and entrepreneurs. Below are some of the clients I have been fortunate enough to work with recently.

A Class Above Limousine

A Class Above Limousine

Graphic Design, Hosting & Support, Website Design
Banished Brewing

Banished Brewing

Ecommerce, Website Design
Bev Moore-Davis (Author)

Bev Moore-Davis (Author)

Hosting & Support
Brewdock

Brewdock

Ecommerce, Hosting & Support, Website Design
CGI Entertainment

CGI Entertainment

Hosting & Support, Website Design
Miles for Smiles Foundation

Miles for Smiles Foundation

Hosting & Support, Website Design
NL Craft Beer Festival

NL Craft Beer Festival

Hosting & Support, Website Design
North Star CYAC

North Star CYAC

Hosting & Support, Website Design
Parish of the Ascension

Parish of the Ascension

Graphic Design, Hosting & Support, Website Design
Sammy’s Climb Higher Foundation

Sammy’s Climb Higher Foundation

Hosting & Support, Website Design
SquidFest

SquidFest

Hosting & Support, Website Design
Sylvie Proulx (Classical Guitarist)

Sylvie Proulx (Classical Guitarist)

Graphic Design, Hosting & Support, Website Design
Tom Davis

Tom Davis

Graphic Design, Hosting & Support, Website Design
Trades NL

Trades NL

Hosting & Support, Website Design

Blog

Nonsensical Musings & Memories

Don't expect frequent updates as I do not devote much time to maintaining this blog. What you will find is an archive of random musings, commentary on pop culture, and perhaps the occasional nostalgic look back at past family adventures - all rather haphazardly organized.

Contact

Get in Touch!